HELP DESK SERVICES PLANS
Staffed by technical resources 24/7/365, our help desk team provides on-demand store level hardware and software support, software application expertise, and support on POS software and hardware.
With a high-touch style of operation and completely customizable offerings, we provide solutions fit your business needs, not the other way around.
ONSITE TECH SUPPORT
APS provides nationwide coverage for our onsite technical support to troubleshoot and repair point of sale hardware, software, and IT infrastructure issues. Whether it’s expected or unexpected support services, APS onsite support offering provides your business with the means to send a qualified technician to any store location quickly 24/7/365.
Emergency and After-Hours Service.
For urgent situation or extreme emergency in critical situation for POS system, a service technician will be dispatched to arrive at location for Onsite Service on After- Hours
ADVANCED EXCHANGE DEPOT SERVICE
Provides owners with flexibility and many options for their POS maintenance and repair program. Advanced Exchange Depot Service is designed for businesses where time is critical. When a failed product is reported, APS will ship a replacement unit in advance of receiving the defective item back. The retailer decides the urgency of the shipment by choosing the preferred shipping method.
We have taken the guesswork out of managing the in-field services by implementing skills assessment, technician rating, an online portal and live project monitoring through our Technician Support Services team. This ensures consistent, quality service from the most qualified technicians for installation projects and tech support.
OTHER SERVICES WE OFFER.
APS provides installation and deployment services for Point of Sale systems with the ability to roll out large amounts of equipment quickly and efficiently.
LOW-VOLTAGE/ NETWORKING WIRING
From new location and conversion cabling -to- network move-add-changes, our network and cabling solutions offer merchants consistent performance across all of their managed locations.
MAINTENANCE & REPAIR
Repair technicians skilled in servicing all our brand of equipment. APS has designed a maintenance and repair service model to fit your business’ specific needs.