LIVE 24/7 POS HELP DESK
POS VETERANS WHO SPEAK
YOUR LANGUAGE.
TECH SUPPORT SERVICES
HELP DESK
SERVICES PLANS
With a high-touch style of operation and completely customizable offerings, we provide solutions fit your business needs, not the other way around.
TECH SUPPORT SERVICES
Help Desk
SUPPORT
- Levels 1 (Help-Desk) support services.
- 24×7, Remote and email support services for Software and Hardware.
- Single point of contact simplifies the process and eliminates time spent with call distribution.
- Multiple communication outlets, including phone, email, web or instant message (IM), allows you to reach our help desk support no matter where they are.
- 24×7, PCI Certified Remote access tool speeds secure call resolution within.
- Incident management and tracking system helps gather trend analysis information to better understand POS system health.
ONSITE TECH SUPPORT
In addition to 24 x 7 available Help Desk, your business can be assisted 24×365 with On-Site Tech Support Services.
Nationwide Coverage: APS provides nationwide coverage for our onsite technical support to troubleshoot and repair point of sale hardware, software, and IT infrastructure issues. Whether it’s expected or unexpected support services, APS onsite support offering provides your business with the
means to send a qualified technician to any store location quickly 24 hours x 365 days.
Emergency and After-Hours Service. For urgent situation or extreme emergency in critical situation for POS system, a service technician will be dispatched to arrive at location for Onsite Service on After- Hours
LET’S GET YOU A DEMO!
